Information Technology Services

Serving Our Community's Technology Needs

The purpose of Information Technology Services (ITS) is to support the mission of John Brown University by effectively serving the dynamic technology needs of the University community.

ITS is committed to serving the academic and administrative computing needs of the University. As part of this mission, ITS operates the Help Desk, Media Lab, and campus computer labs.

The Information Technology Services (ITS) Help Desk, located in the Learning Resource Center, Room 129 in the Library, provides technical support for all JBU students, faculty and staff. The friendly and knowledgeable staff at the Help Desk make it easy to get help with email, printing, connecting to the JBU wireless network, setting up your smart TV, and more.

For more information and to get answers to your questions, visit our online portal at

Thanksgiving Break Hours of Operation

Friday (11/19)
7:00 AM - 5:00 PM

Saturday (11/20)
2:00 PM - 6:00 PM

Sunday (11/21)

Monday - Tuesday (11/22 - 11/23)
8:00 AM - 4:00 PM

Wednesday - Friday (11/24 - 11/26)

Saturday (11/27)
2:00 PM - 6:00 PM

Sunday (11/28)
6:00 PM - midnight

Regular Semester Hours of Operation

Monday - Friday
7:00 AM - midnight

10:30 AM - 6:00 PM

2:00 PM - midnight

**Modified hours on long holidays, which will be posted**
Closed Labor Day, Thanksgiving, and Christmas

Visit our Help Desk Portal for answers to many questions, send a ticket or question using the form below, or call or text 479-524-7256.