Information Technology Services

Serving Our Community's Technology Needs

The purpose of Information Technology Services (ITS) is to support the mission of John Brown University by effectively serving the dynamic technology needs of the University community.

ITS is committed to serving the academic and administrative computing needs of the University. As part of this mission, ITS operates the Help Desk, Media Lab, and campus computer labs.

The Information Technology Services (ITS) Help Desk, located in the Learning Resource Center, Room 129 in the Library, provides technical support for all JBU students, faculty and staff. The friendly and knowledgeable staff at the Help Desk make it easy to get help with email, printing, connecting to the JBU wireless network, setting up your smart TV, and more.

Spring Break Hours of Operation
Computer Lab & Help Desk

Friday, 03/15
7:00 AM – 5:00 PM

Saturday, 03/16 - Sunday, 03/17

Monday, 03/18 - Friday, 03/22
8:00 AM - 5:00 PM

Saturday, 03/23

Sunday, 03/24
6:00 PM - midnight

Regular Hours of Operation
Computer Lab & Help Desk

Monday - Thursday
7:00 AM – 2:00 AM

7:00 AM – midnight

10:30 AM - 6:00 PM

2:00 PM – 2:00 AM

You can send a ticket or question to the help desk by navigating to:

Or you can call or text (479) 524-7256 (extension 7256 on campus).