John Brown University
2000 W. University St.,
Siloam Springs, AR 72761
479-524-9500
jbuinfo@jbu.edu
What are you looking for?
Information Technology Services supports the mission of John Brown University by effectively serving the dynamic technology needs of the university community. We serve as the enabling partner for technology needs and initiatives to enhance learning, teaching and operations at JBU.
Password Reset
Activate a new account or reset a forgotten password.
ITS Outlet: Computers and Equipment
Used computers and equipment available for sale to students, faculty, staff, and the local public.
Online Safety
Resources and tips on maintaining a secure computing environment for yourself and for JBU.
Organization Chart (PDF)
ITS Organization Chart.
Acceptable Use Policy (PDF)
Policy for the acceptable use of information technology systems and resources at JBU.
The Media Lab is a student-oriented workspace, supply store, and print center. A team of work-study students are ready to help you find creative solutions for your projects and assignments.
We know that technology is an important part of your lives, so JBU has many computer labs around campus and in each residence hall for your convenience.
You may want to wait to decide what kind of computer to buy until you have been on campus for a little while. The answer may vary depending on your major. If you are in a major that uses computers a lot, you may want to speak to your instructors to see if they recommend a certain type of computer.
JBU has computer labs across campus and in residence halls for student use. We have specialized labs in many academic program areas, fully equipped with the latest design software for projects. These labs have printers that easily allow students to print from their student print account. Students may also use computers in the JBU Library for individual work and study.
No, the computer labs, residence hall labs, Media Lab, and many common areas around campus are equipped with printers and copiers for your use. Please do not bring wireless printers, as they will interfere with the campus Wi-Fi network.
JBU provides wireless internet access in all residence halls and buildings across campus.
No. Please leave wireless access points at home. We provide wireless access in the residence halls and across campus. Separate routers/access points can interfere with the JBU network.
JBU utilizes an enterprise firewall that provides security for the campus network. There is little we can do to protect your computer from malware that is introduced through personal storage or local residents. We encourage you to enable the firewall that comes with your computer’s operating system.
It is also highly recommended that you install up-to-date antivirus software. For Windows 10 and Windows 11 computers, it is already on your machine in the form of Windows Defender. There are also many free, basic options available for download for Macs. If you have questions, please contact the ITS Help Desk.
Phishing is an email attempt to gain personal information such as usernames, passwords, and other sensitive information by pretending to be a credible source like a bank or an IT department. While our spam filter catches most of such messages, they sometimes get through. Here's how to protect yourself:
NEVER give out your password or other personal information over email or phone, not even to an IT person. Our ITS department will never ask for this information.
FORWARD the email to the JBU Help Desk if you are not sure.
DELETE emails that look suspicious.
For additional information about safe computing practices, please see our online safety page.
The ITS Help Desk, located in the Learning Resource Center next to the JBU Library, can help you with all of your technology needs.
Blackboard
The Learning Management System (LMS) at JBU. Many instructors will leverage Blackboard to publish course information, assignments, scores, and act as a submission point for work. It is used as the primary learning environment for online classes and as a resource supplement for in-person classes.
Computer Labs
Several academic programs have computer labs implemented for instruction, specialized software use, and collaborative projects, including: Chemistry, Computer Science, Construction Management, Data & Analytics, Engineering, and Visual Arts.
Eaglenet
The campus portal for all students, faculty, and staff. It provides a starting point for digital services available at the University, such as degree planning, registering for classes, paying on your account, and navigating to announcements, information, and resources available to you as a student. There is also a JBU Eaglenet mobile app available in the Apple and Google app stores.
Email
JBU uses Microsoft Exchange to host student email accounts, and it is accessible from a web client or any mail client that supports connections to Microsoft Exchange directly or via the IMAP protocol. You may, for example, connect via an app on your mobile device, such as the Microsoft Outlook app, available in the Apple and Google app stores.
Media Lab
Collaborative, student-oriented print shop and makerspace for printing, copying, scanning, and creative projects.
Microsoft 365
Your JBU account gives you access to the Microsoft 365 suite of tools, including Word, Excel, PowerPoint, etc. You also have a dedicated amount of cloud storage provided via Microsoft OneDrive.
Printing
You may print to any of the numerous printers and copiers stationed around campus by sending your document(s) to JBU’s Cloud Print service. A per-print charge is assessed to a separate print account and you may add additional funds online or in-person at the Help Desk as needed.
Wi-Fi
Wireless networking is available throughout campus, including residence hall, study, and collaboration spaces.
Remote Access
Faculty and staff can access the University network from remote locations, whether to connect as a client directly or to access an on-campus workstation.
If you need technology assistance, please contact the ITS Help Desk.
Guest Access to Wi-Fi, Printing, etc.
Guests and visiting alumni may request a Guest Pass to obtain temporary access to JBU technology resources. Please contact the ITS Help Desk to provision a pass.
Health Complex Members
Community members of the Walton Lifetime Health Complex (WLHC) on campus can access the JBU wireless network with their membership credentials. Account information is provided by the WLHC when registering as a member.
If you need technology assistance, please contact the ITS Help Desk
JBU does not unlawfully discriminate based on race, color, national or ethnic origin, sex, age, disability, marital status, military status, or age in the administration of its educational policies, admissions, financial aid, employment, educational programs, or activities.
John Brown University is a leading private Christian university, training students to honor God and serve others since 1919. Arkansas’ top-ranked university (The Wall Street Journal) and top-ranked regional university (U.S. News), JBU enrolls more than 2,200 students from 37 states and 42 countries in its traditional undergraduate, graduate, online and concurrent education programs. JBU offers more than 50 undergraduate majors, with top programs including nursing, psychology, construction management, graphic design, family and human services, and engineering. Eighteen graduate degrees are available in business, counseling, cybersecurity, and education.
