Transcript Request

Steps To Get Your Transcript

Official Transcript Requests

All transcript requests are now processed through the National Student Clearinghouse.  To submit a transcript request click the link below.

Click Here to Order


Please read if you attended JBU prior to 2010

If you attended JBU prior to 2010 your records are in our legacy system.  When you submit your information using the link above it will give you a message stating your record is not found.  This just means your records are not in the current system but are found in our legacy system.  Double check to make sure your information is correct, then select NO you do not want to edit your information.  Then click the Continue button.


Possible Impact on Mailed Transcripts

The US Postal service is experiencing an unprecedented volume increase and limited employee availability due to the impacts of the COVID-19 pandemic.  We are also seeing delays with International mail, including instances where some countries are not accepting mail for certain periods of time.

Frequently Asked Questions about Transcripts


 It says Record Not Found when I try to submit my transcript request.
If you attended JBU prior to 2010 your records are found in a legacy system.  Please submit your transcript request using the link above and we will locate your information and mail the transcript to the address you provide

How do I check on the status of my transcript request? 
Track your order online at  You will need your Order Number and email address.  Your order number was emailed to you by the National Student Clearinghouse.

How long does it take for an electronic transcript to be sent?
Electronic transcripts may take up to 24 hours to send. Check the status of your electronic order online at

Why would JBU hold my transcript? 
All financial obligations to John Brown University must be paid in full before we can release your official transcript.  If you have questions regarding your account please contact or 479.524.7398. 

How do I pay for my transcript?
Payment is made at the time you submit your transcript request through the National Student Clearinghouse website.

Need an apostille for documents? John Brown University does not provide apostilling services to university alumni. While we do not endorse any company in particular, below are several service providers.