Student Financial Services Representative

Full-time position - Posted 11/12/2025

Position Summary

Customer-focused team member who plays a vital role in delivering day-to-day administration and exceptional service. Consistent interaction with students and families, ensuring positive experiences and efficient operations. Assists in guiding students and families through the financial aid, billing, and collections processes from the initial FAFSA application stage to the completion of the student’s file.

Role qualifications

• Strong ability to create good will with staff, faculty, and students; servant attitude.
• Ability to complete work within short deadline periods in a fast-paced environment with varied responsibility.
• Effective communicator who conveys appropriate content and tone while maintaining confidentiality and regulatory compliance.
• Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work related responsibilities.

Position responsibilities

• Communicates with Traditional, Online Undergraduate, and Graduate program students and parents both in-person and by telephone regarding FAFSA, financial aid, and financial account concerns.
  • Responds quickly and efficiently to customer needs or operational challenges.
  • Stays attentive to detail and quality standards while maintaining speed and productivity.
  • Maintains a positive, energetic attitude even during busy or stressful periods.
• Oversee Colleague (electronic processing) of FAFSA associated with Colleague software, including the verification process according to federal guidelines.
• Work with admissions counselors using Slate software to track incoming students from inquiry stage to accepted stage for financial aid purposes.
  • Reviews and processes FAFSAs
  • Prepare student files for awarding (creating offer letters) and disbursement of aid to student accounts.
  • Outside scholarship management
• Oversee billing, deposit, refund, collections, and payment schedule processes for all students.
• Perform borrower contact and other duties for administration of Perkins and JBU institution loan programs.
• Responsible for learning and implementing federal financial aid and student account regulations as set by United States Department of Education.
• Set objectives and accomplishes them without the need for frequent follow-up.
• Perform other duties as assigned

Essential skills and experience

• Customer service oriented.
• Positive countenance and consistent patience.
• Adaptability and ability to learn quickly.
• Excellent written and verbal communication skills.
• Strong computer skills.
• Effective organization, attention to detail, and accuracy.
• Ability to receive constructive feedback.

Preferred skills and experience:

• One or more years of office experience with responsibility.
• Knowledge and experience in account collections, financial customer service, or student financial aid processes.

Education

Bachelor’s degree preferred.

Physical demands and work environment

• Physical demands: While performing the duties of this job, the employee is frequently required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually minimal.

This is a safety Sensitive Position as defined by the Equal Employment Opportunity Commission (EEOC). This means that the employee’s inability or impaired ability to perform job-related tasks could result in a direct threat to their safety and/or the safety of others.

The employee is expected to adhere to all University policies.

About JBU

Information describing the university is available online.

Apply

To apply, please upload the following documents to the "Upload Your Documents" page:

1. Cover Letter
2. Your resume
3. A completed and signed staff employment application (Click Here to Access the Application)

Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.

Contact information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7197
e-mail: jobs@jbu.edu