Student Financial Services Office Manager
Full-time position, posted 4/15/26
Position Summary
The Student Financial Services Office Manager plays a vital role in supporting the daily operations of the Student Financial Services (SFS) department, ensuring professional, accurate, and student-focused service delivery.
Role qualifications
- Strong ability to create good will with staff, faculty, and students; servant attitude.
- Trustworthy with confidential information; aptitude for detail-oriented work.
- Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work related responsibilities.
Position Responsibilities
- Train, schedule, and supervise interns and work-study students; provide mentorship and ensure quality performance.
- Manage daily operations of the front office, including workflow coordination, calendar schedules, and process improvement initiatives.
- Serve as the department's CRM Coordinator
- Monitor incoming inquiries, manage communications, maintain accurate records, and prepare routine reports.
- Handle complex or escalated student inquiries with professionalism, empathy, and accuracy.
- Coordinate the department's calendars, schedule appointments and meetings, and assist in planning events and outreach activities.
- Collaborate with other SFS team members and campus departments to ensure seamless service across financial aid and student accounts.
- Support internal communications and assist in preparing departmental documentation, procedures, and communication templates.
- Oversee office supply management
- Track inventory, prepare purchase requests, and maintain vendor relationships.
- Ensure organization, sanitation, and professionalism of the office environment.
- Maintain compliance with FERPA, institutional policies, and all applicable federal and state regulations.
- Set objectives and accomplishes them without the need for frequent follow-up.
- Perform other duties as assigned.
Essential Skills and Experience
- Excellent verbal and written communication skills with strong customer service orientation.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems.
- Strong organizational skills and attention to detail.
- Ability to work both independently and collaboratively with a diverse team.
- Demonstrated professionalism, discretion, and reliability in handling confidential information.
- Expressed commitment to student service excellence and problem resolution.
- Ability to receive constructive feedback.
Preferred Skills and Experience
- 1–2 years of administrative, student services, or office management experience.
- Experience developing staff schedules, training materials, or process documentation.
- Experience in higher education, student accounts, or financial aid settings.
- Familiarity with CRM platforms (such as Slate) and student information systems.
Education
Bachelor's degree preferred.
Reporting to this position
9 Student Financial Services Interns (Work-study students)
Physical demands and work environment
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually minimal.
This is a safety Sensitive Position as defined by the Equal Employment Opportunity Commission (EEOC). This means that the employee's inability or impaired ability to perform job-related tasks could result in a direct threat to their safety and/or the safety of others.
The employee is expected to adhere to all University policies.
About JBU
Information describing the university is available online.
Apply
To apply, please upload the following documents to the "Upload Your Documents" page:
- Cover Letter
- Your resume
- A completed and signed staff employment application (Click Here to Access the Application)
Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.
Contact information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7197
e-mail: jobs@jbu.edu
