Graduate and Online Admissions Representative

Full-Time Position Posted 4/24/2024

Position summary:

If you want to work in a fast-paced sales environment with a great team, we’d love to speak with you about this position. As an admission representative, you will build relationships with prospective students and nurture those relationships over time. To be successful in this role, you must deliver exceptional customer service with a positive attitude and demonstrate strong sales skills. This position is located at the John Brown University main campus in Siloam Springs, AR.

Role qualifications:

• Strong ability to create good will with staff, faculty, and students; maintain a positive attitude.

• Model Christian behavior and faith in personal conduct and work responsibilities.
• Ability to complete work in a fast-paced environment
• Effective communicator
• Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work related responsibilities.

Position responsibilities:

• Actively recruit students to John Brown University
• Provide outstanding customer service to all prospective students at every point in the admissions cycle
• Articulate clearly the nature, features, and benefits of every degree program and specific requirements for completing the admission process
• Proactively follow-up with prospective students (via phone calls, SMS, e-mail, etc.)
• Advise students on best-fit program options
• Work toward achieving personal and team enrollment goals
• Work toward achieving personal and team performance metrics (i.e. for customer service, communication outreach, application targets, etc.)
• Attend recruitment trips or events as needed
• Record information accurately in the CRM (we use Slate by Technolutions)
• Complete initial stages of file review and application processing
• Assist with on-campus events, including, but not limited to, semi-annual graduation ceremonies
• Perform other duties as assigned by supervisor

Essential skills and experience:

• Desire to work in a fast-paced sales/customer service environment
• Self-motivation and discipline to set and achieve goals
• Excellent phone and email etiquette
• Ability to build relationships with prospective students
• Thrives in a team environment

Education:

• Bachelor’s Degree Preferred

Physical demands and work environment

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually minimal.

The employee is expected to adhere to all University policies.

Diversity

JBU desires to increase the diversity of its faculty, staff, and students to honor how all humans are created in the image of God, to reflect better the diversity of the Kingdom of God, to further our Christian commitment to justice, and to increase the quality of our educational experience. JBU is pursuing the goal of teaching and working in a multicultural environment and strongly encourages applications from ethnic minorities and women.   For more information, visit our diversity webpage.

About JBU

Information describing the university is available online.

Apply

To apply, please upload the following documents to the "Upload Your Documents" page:

1. Cover Letter
2. Your resume
3. Staff Application (completed and signed)

Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.

Contact information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7197
e-mail: jobs@jbu.edu