Office of Christian Formation Staff

The OCF staff are dedicated to helping students deepen their faith in Jesus Christ through chapel, spiritual growth opportunities, ministry placement and one-on-one mentoring.

Phone: 479.524.7213

Comments and prayer requests may be sent to

be mentored.

Helping students grow in their faith


Dr. Keith Jagger

Chaplain/Dean of Christian Formation

Keith provides leadership for the ongoing spiritual growth of the university community, specifically through the supervision of the chapel program, pastoral ministry to students and staff, and leading the Office of Christian Formation in the execution of broader campus programming.

He has a doctorate in early Christianity from St. Andrews in Scotland, a master's in New Testament from Asbury Theological Seminary and a bachelor's in religion, classics and music from Augustana College.

Before coming to JBU, Keith served as lead pastor and teaching pastor of Grassroots Church in Thunder Bay, Ontario.


Tracy Balzer

Director of Christian Formation

Tracy assists in chapel planning and leadership, develops Christian formation initiatives for JBU staff and faculty and provides spiritual mentoring. Her overarching mission is to “help students and staff connect with God in meaningful, life-changing ways." 

Tracy is the author of four books, including "A Journey of Sea and Stone: How Holy Places Guide and Renew Us" (Broadleaf Books, 2021).  Her interests include studying and writing about Celtic Christianity, leading adult spiritual pilgrimages to N. Ireland and Scotland, calligraphy, and discussing books and movies.

Tracy received her undergraduate degree from Seattle Pacific University and her Master of Ministry degree from John Brown University. Her husband, Cary, is a professor in the Department of Biblical Studies. 


Frank Huebert

Director of Service and Outreach Ministries

Frank works with many of the student ministries on campus. Along with Tracy, he provides oversight to the Student Ministry Leadership Team (SMLT) as they provide opportunities for service, evangelism, awareness, discipleship, and fellowship both on and off campus through CAUSE, growth groups, and other campus ministry initiatives. He particularly enjoys taking students on retreats and service-learning trips.

Frank loves that his job allows him to interact with many students daily, whether one-on-one, in a small group or around a table in the cafeteria.


Connor Young

Interim Instructor of Worship Arts and
Interim Director of Worship

Connor has received degrees from both John Brown University and Calvin Theological Seminary. He leads the chapel band program and teaches the fundamentals of Worship Arts, working with students from all majors and worship backgrounds. Connor has a love of words and liturgy, meshing the historical worship practices of the Great Tradition with modern musical sensibilities, and is committed to ensuring that his students appreciate the artistry of church music while maintaining faithfulness to the Gospel of Jesus Christ.

In his spare time, Connor reads a wide variety of things, from westerns to writings from the desert fathers. He also enjoys riding his gravel bike, eating new foods with his wife, and thumbing through records at a local record store.


Crystal Perry

Administrative Assistant

Crystal graduated from JBU in 1985. After meeting her husband in Wichita and having two daughters in the Wild West (Dodge City), she found herself back in Siloam Springs in a minivan with two car seats - not something she envisioned as a carefree college student! Her husband of over thirty years, Tom, has been the controller at JBU since 1996, and their daughters, now both JBU grads, have long ago ditched their car seats. Crystal, also known to some students as the "chapel lady," is the one to see with questions about chapel attendance.