Questions?

Student Accounts Services

  1. Why does my student account have a hold?
  2. Why is my account still on hold after I just made a payment?
  3. Why do I have an account balance since I have already paid in full?
  4. Why am I in a payment plan, as I did not request one?
  5. How do I pay my account in full since I am in a payment plan?
  6. Do I have to make my full payment plan payment, or can I set up some other amount?
  7. May I have a different payment plan due date?
  8. When will I receive my refund?
  9. My student’s account is paid in full and has a new scholarship. How will the excess be refunded?
  10. How do I add an Authorized User?
  11. Can I change my meal plan?
  12. Can declining balance dollars be carried over to the next term?
  13. How can I get a student statement for my employer?
  14. Since I pay the bill as a parent, why can you not talk to me about my student's account?
  15. Why does it say "Not Verified" when I enrolled in direct deposit?
  16. Can I apply my credit balance to next semester or to prior semester?
  17. Where do I pay my Campus Safety fee?
  18. My Campus Safety fee has not billed to my account...how can I pay it?
  19. What do I do? My work-study payments do not cover my monthly payment due this month?
  20. Where is the Student Accounts Office?
  21. How do I pay on my account?
  22. Where is my 1098-T statement?

Residence Life

For questions and answers about campus community, residence halls, meal plans, and more. 

Registrar

For questions and answers about transcripts, academic planning, commencement, catalogs and more

Financial Aid

For questions and answers about financial aid, FAFSA, loans, work-study employment, and more.

  1. Who do I see to fill out my work-study paperwork?
  2. Where do I get my Green-to-Go card?

IT Help Desk

For questions and answers about EagleNet logins, computer labs, media lab, password resets, and more. 

Campus Safety

For questions and answers about security, vehicle registration, parking, ID cards, lost items, and more.

Student Accounts Services

1. Why does my student account have a hold?

Most likely part or all of a payment plan payment is late.  Please check your student account on EagleNet>My Essential Services>Student Account.  For more information please visit the payments webpage at www.jbu.edu/student-accounts/payments.

2. Why is my account still on hold after I just made a payment?

Holds are not ended immediately upon payment.  Holds will be removed within 24 hours of a work week day.  If you make a payment in the evening, your hold will not automatically be removed before 8am.   

3. Why do I have an account balance since I have already paid in full?

It is not uncommon, especially at the beginning of a semester, for additional charges to be billed to your student account after you have paid the previous balance due.  Some examples are new course fees and automobile registration fees.  Please check your student account regularly to make sure that you are aware of any new balance that is due. EagleNet>My Essential Services>Student Account

4. Why am I in a payment plan, as I did not request one?

Any unpaid balance that remains after the term begins is administratively enrolled in a payment plan.  If you do not want a payment plan, please pay your balance in full before classes begin.  For more information please visit the payments webpage at www.jbu.edu/student-accounts/payments

5. How do I pay my account in full since I am in a payment plan?

When you are logged into your online financial account, you may pay your full balance by selecting Payment Plans from the upper menu bar, then click the Pay Off Plan button.

6. Do I have to make my full payment plan payment, or can I set up some other amount?

You can make partial payments at any time, but if a balance remains for that payment after the due date, a registration hold is automatically applied.  For more information please visit the payments webpage at www.jbu.edu/student-accounts/payments.

7. May I have a different payment plan due date?

Payment Plan payments are always due on the 5th of each month to pay in full by the last month in your term.

8. When will I receive my refund?

E-Check refunds are issued within 7 days of the posting date on your student account.  Mailed paper checks need to allow up to 14 days of posted date to receive.  To enroll in Direct Deposit for your Refund/Reimbursement use EagleNet->My Essential Services->Banking Info. 

9. My student’s account is paid in full and has a new scholarship.  How will the excess be refunded?

E-Check refunds are issued within 7 days of the posting date on your student account.  Mailed paper checks need to allow up to 14 days of posted date to receive.  To enroll in Direct Deposit for your Refund/Reimbursement use EagleNet->My Essential Services->Banking Info. 

10. How do I add an Authorized User?

EagleNet>Student Account>My Profile Setup>Authorized User

11. Can I change my meal plan?

There is one opportunity to change your meal plan each semester.  The meal plan change link is available on EagleNet four weeks before the beginning of the semester and 2 weeks after the semester begins.

12. Can declining balance dollars be carried over to the next term?

Any remaining balance from the Fall Semester will rollover to the Spring Semester.  Any remaining balance from Spring Semester will be forfeited.

13. How can I get a student statement for my employer?

       EagleNet>My Essential Services>Self-Service Home>Student Statements

14. Since I pay the bill as a parent, why can you not talk to me about my student's account?

JBU must follow the Family Educational Rights and Privacy Act of 1974. Students must give Authorized User access to anyone they wish to allow JBU to speak with about their Student Financial Account.   See question #10 above for student Authorized User set up instructions.

15. Why does it say "Not Verified" when I enrolled in direct deposit?

The Banking Info screen will list your account as "Not Verified" until your first refund is issued. No additional action is needed from you.

16. Can I apply my credit balance to next semester or to prior semester?

JBU must refund all excess financial aid. You are encouraged to use the refund to pay on a future or prior term balance.

17. Where do I pay my Campus Safety fee?

Make online payment on EagleNet>My Essential Services>Student Account>Campus Safety Fees Balance

18. My Campus Safety fee has not billed to my account...how can I pay it?

Campus Safety fees post weekly. Please check your Student Account regularly for the fee to be billed and pay. EagleNet>My Essential Services>Student Account>Campus Safety Fees Balance

19. What do I do? My work-study payments do not cover my monthly payment due this month?

Work study payments to your Student Account will continue to post every 2 weeks as they are earned, working through the payment schedule.  It is possible that a temporary hold will be placed on your Student Account if the balance due is late for that payment date.  Once subsequent payroll earnings post and cover the past due amount, the hold will be ended.  At the end of the term, any balance not paid by work study is the responsibility of the student.

20. Where is the Student Accounts Office?

In Chapman through the door to the right of the Cashier's Window. Open 9:00 am to 4:00 pm. Closed Noon-1:00 pm.

21. How do I pay on my account?

EagleNet->My Essential Services->Student Account

22. Where is my 1098-T Statement?

EagleNet->My Essential Services->1098T Information

If you have not consented to electronic delivery for 1098-T statements, you may do so by selecting Change Preferences.