Questions?

Student Accounts Services

  1. Why does my student account have a hold?
  2. Why is my account still on hold after I just made a payment?
  3. Why do I have an account balance since I have already paid in full?
  4. Why am I in a payment plan, as I did not request one?
  5. How do I pay my account in full since I am in a payment plan?
  6. Do I have to make my full payment plan payment, or can I set up some other amount?
  7. May I have a different payment plan due date?
  8. When will I receive my refund?
  9. My student’s account is paid in full and has a new scholarship. How will the excess be refunded?
  10. How do I add an Authorized User?
  11. Can I change my meal plan?
  12. Can declining balance dollars be carried over to the next term?
  13. How can I get a student statement for my employer?
  14. Since I pay the bill as a parent, why can you not talk to me about my student's account?
  15. Why does it say "Not Verified" when I enrolled in direct deposit?
  16. Can I apply my credit balance to next semester or to prior semester?
  17. Where do I pay my Campus Safety fee?
  18. My Campus Safety fee has not billed to my account...how can I pay it?
  19. What do I do? My work-study payments do not cover my monthly payment due this month?
  20. Where is the Student Accounts Office?
  21. How do I pay on my account?
  22. Where is my 1098-T statement?

Residence Life

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Registrar

For questions and answers about transcripts, academic planning, commencement, catalogs and more

Financial Aid

For questions and answers about financial aid, FAFSA, loans, work-study employment, and more.

  1. Who do I see to fill out my work-study paperwork?
  2. Where do I get my Green-to-Go card?

IT Help Desk

For questions and answers about EagleNet logins, computer labs, media lab, password resets, and more. 

Campus Safety

For questions and answers about security, vehicle registration, parking, ID cards, lost items, and more.

Student Accounts Services

1. Why does my student account have a hold?

Most likely part or all of a payment plan payment is late.  Please check your student account on EagleNet. Navigate to the Student Billing and Payment Center from your EagleNet login by clicking the View and Pay Student Account widget on your EagleNet Dashboard. For more information please visit the payments webpage at www.jbu.edu/student-accounts/payments.

2. Why is my account still on hold after I just made a payment?

Holds are not ended immediately upon payment.  Holds will be removed within 24 hours of a work week day. If you have made a payment and the hold has not been removed, please email StudentAccounts@jbu.edu.    

3. Why do I have an account balance since I have already paid in full?

It is not uncommon, for additional charges to be billed to your student account after you have paid the previous balance due.  Some examples are new course fees, bookstore charges and automobile registration fees.  Please check your student account regularly to make sure that you are aware of any new balance that is due. 

4. Why am I in a payment plan, as I did not request one?

Any unpaid balance that remains after the term begins is administratively enrolled in a payment plan.  If you prefer no payment plan, please pay your balance before classes begin. For more information please visit the payments webpage at www.jbu.edu/student-accounts/payments

5. How do I pay my account in full since I am in a payment plan?

From your Student Billing and Payment Center, you may pay your full balance by selecting Payment Plans from the upper menu bar, then click the Pay Off Plan button.

6. Do I have to make my full payment plan payment, or can I set up some other amount?

You can make partial payments at any time, but if a balance remains for that payment after the due date, a registration hold is automatically applied.  For more information please visit the payments webpage at www.jbu.edu/student-accounts/payments.

7. May I have a different payment plan due date?

Payment Plan payments are always due on the 5th of each month to pay in full by the last month in your term.

8. When will I receive my refund?

E-Check refunds are issued within 7 days of the posting date on your student account.  Mailed paper checks need to allow up to 14 days of posted date to receive.  To enroll in Direct Deposit for your Refund/Reimbursement, search for Banking Self-Service on EagleNet. 

9. My student’s account is paid in full and has a new scholarship.  How will the excess be refunded?

E-Check refunds are issued within 7 days of the posting date on your student account.  Mailed paper checks need to allow up to 14 days of posted date to receive.  Students may enroll in Direct Deposit for their Refund by searching for Banking Self-Service when logged into EagleNet. 

10. How do I add an Authorized User?

When logged into EagleNet, navigate to the Student Billing and Payment Center by clicking the View and Pay Student Account widget on your EagleNet Dashboard. From the Student Billing and Payment Center, see My Profile Setup>Authorized User.

11. Can I change my meal plan?

There is one opportunity to change your meal plan each semester.  The meal plan change link is available on EagleNet four weeks before the beginning of the semester and 2 weeks after the semester begins.

12. Can declining balance dollars be carried over to the next term?

Any remaining balance from the Fall Semester will rollover to the Spring Semester.  Any remaining balance from Spring Semester will be forfeited.

13. How can I get a student statement for my employer?

When viewing your Student Billing and Payment Center, click Balance>Student Billing Balance>TermYou may use retrieve the statement by Print, PDF or Excel

14. Since I pay the bill as a parent, why can you not talk to me about my student's account?

JBU must follow the Family Educational Rights and Privacy Act of 1974. Students must give Authorized User access to anyone they wish to allow JBU to speak with about their Student Financial Account.   See question #10 above for student Authorized User set up instructions.

15. Why does it say "Not Verified" when I enrolled in direct deposit?

The Banking Info screen will list your account as "Not Verified" until your first refund is issued. No additional action is needed from you.

16. Can I apply my credit balance to next semester or to prior semester?

JBU must refund all excess financial aid. You are encouraged to use the refund to pay on a future or prior term balance.

17. Where do I pay my Campus Safety fee?

Make online payment on EagleNet Student Billing and Payment Center.

18. My Campus Safety fee has not billed to my account...how can I pay it?

Campus Safety fees post weekly. Please check your Student Account regularly for the fee to be billed. Click the View and Pay Student Account widget on your EagleNet Dashboard to access your Student Billing and Payment Center. From there, click Make Payment.

19. What do I do? My work-study payments do not cover my monthly payment due this month?

Work study earnings directed to your Student Account will post every 2 weeks as they are earned. It is possible that a temporary hold will be placed on your Student Account if your payment is late due to the timing of the payroll cycle or insufficient hours worked.  Once subsequent payroll earnings post and cover the past due amount, the hold will be ended. At the end of the term, any balance not paid by work study is the responsibility of the student.

20. Where is the Student Accounts Services Office?

In Chapman through the door to the right of the Cashier's Window. Open 9:00 am to 4:00 pm. Closed Noon-1:00 pm.

21. How do I pay on my account?

Click the View and Pay My Student Account widget on your EagleNet Dashboard to access your Student Billing and Payment Center. From there, click Make Payment.

22. Where is my 1098-T Statement?

Search for 1098t Self-Service on EagleNet. If you have not consented to electronic delivery for 1098-T statements, you may do so by selecting Change Preferences.

 

Student Account Services
StudentAccounts@jbu.edu
479.524.7398
Office 36 - Chapman

Cashier Services
Cashier@jbu.edu
479.524.7120
Cashier's Window - Chapman