Dealing With the Unexpected

What if I.....

Can't log in?

Contact the JBU help desk by calling 479-524-7256 or access the ITS website at:  JBU IT helpdesk.

Can't find my course in Blackboard?

Contact your instructor by email and let them know their course is not showing up for you in Blackboard.  If you do not know who your instructor is you can contact the Office of Distance Learning at 479-238-8680 or email

Can't get my computer to work or my internet service is down?

It is the student's responsibility to have a backup plan in case of equipment failure. If you are close to one of JBU's campuses there are labs available during their open hours.  The locations include the main campus at Siloam Springs and the urban centers at  Rogers, Fort Smith and Little Rock.  Here is a link to addresses:  Urban Centers Many public libraries also have computers available to use.

Don't understand how to use Blackboard Collaborate or some other technology my instructor is requiring?

Contact the JBU help desk by calling 479-524-7256 or access the ITS website at JBU IT helpdesk.   Tutorials with practice opportunities are also available in Blackboard.  Click this link to access instructions on how to self-enroll in the practice class: Blackboard Tutorial Enroll.

Am locked out of a timed test in Blackboard?

Contact your instructor.

Suddenly have a medical, family or work emergency and am unable to participate in online coursework?

Contact your instructor.  JBU instructors will work with you when something unexpected comes up, but you do need to let them know.

Need to drop a course?

Contact your program advisor:  Program Advisors.

Alternative way to access Blackboard.

If you are unable to access Blackboard through EagleNet try going to and login from there.

Am experiencing problems using Blackboard.

Some users have experienced issues with Blackboard that can be caused by the web browser and settings that are being used.  If you are having trouble with one web browser try another of the supported browsers listed below.  Also, if you are unable to resolve your problem by switching to one of these compatible browsers then please contact the helpdesk for further assistance, available 24/7:  479-524-7256 or email


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