Financial Aid & Billing FAQ

Financial Aid & Billing

If a student is quarantined or isolated, will JBU adjust the student account for a different level of meal plan?
Yes, two types of adjustments will be made. If a student returns home to quarantine or isolate, JBU will credit the student’s account for a prorated number of meal plan days that the student is home in quarantine or isolation and not eating through JBU.  If the student remains at JBU during the quarantine or isolation time, the student will be charged at the quarantine/isolation meal plan rate for the prorated number of days in isolation/quarantine.  This quarantine/isolation meal plan will include the delivery of twenty-one meals per week plus snacks and extra fluids.  If the student has a lesser meal plan, there will be an upcharge to the student account for the additional meals provided.

Updated Aug. 1, 2020 

If a student is quarantined or isolated, will JBU adjust the student account for a different level of room rate?  Generally, there will not be an adjustment to room rates, because the student’s room will still be reserved on campus, even if a student is isolating or quarantining at home. Additionally, if JBU is able to house all quarantined and isolated students on campus, there will not be adjustments to student accounts for those students in quarantine or isolation on campus, even if those students are in different locations on campus from their original rooms. However, if JBU does not have the capacity on campus to house all of the quarantined/isolated students, we may have to rent rooms from local hotels for isolated or quarantined students. We are currently in negotiations with the hotels in Siloam Springs to secure special rates.  We are still evaluating that contingency plan, but JBU may split the additional cost of the hotel rooms with the students. If that is the case, JBU will cover a portion of the hotel charge and the student’s account will be charged for the remaining portion of the hotel charge.

Updated Aug. 1, 2020 

When are fall tuition and room and board charges posted to student accounts?
Charges are posted in “real time.” Tuition gets posted to a student’s account when they register for classes. Room and board gets posted when residence life records the room and meal plan assignments. You can view your student account at any time via Eaglenet.

Updated July 27, 2020 

When are student account payments due?
Fall term is due Aug. 24 to pay in full (net of estimated financial aid) or if not paying in full, payment plan due dates are Sep. 5, Oct. 5, Nov. 5 and Dec. 5. For more information, visit Student Accounts.

Updated July 27, 2020  

Is there financial support available if COVID-19 has impacted my financial situation?
Yes. Please talk with David Burney in the financial aid office.

Updated July 27, 2020  

Will tuition costs be different because of the new calendar?
No. We have set the calendar so that we have the same number of days of instruction. Moreover, the cost structure for providing a full semester of education has not changed with this new calendar.

Updated July 27, 2020  

Will room and board fees be adjusted because of the new fall calendar?
No. While there will be approximately one-week’s difference in the number of days students live in residence halls this fall, the preparations required for JBU to provide a safe and healthy environment for our students necessitates extra costs that make it more slightly more expensive to house students this fall.

Updated July 27, 2020 

If someone tests positive and I feel it’s safer to bring my student home for the rest of the semester, will I still be charged tuition, room, and board for the semester? 
We will work with each situation on a case-by-case basis.

Updated July 27, 2020  

For students approved for a campus work-study position, will students continue to work in the Siloam Springs community?
As of right now, the Department of Education has not adjusted its federal work-study requirement of at least 7% of an institution’s federal work-study budget be completed in the community. Unless this requirement changes, we will continue to offer community service positions. We are working with community service supervisors regarding COVID-19 provisions as well.

Updated July 27, 2020 

Will there be changes to the number or type of work-study jobs available on campus? 
There have not been any changes to the number or type of work-study jobs available during the 2020-2021 academic year, however, we have asked supervisors to keep COVID-19 precautions in mind when assigning work-study schedules. Supervisors might reduce the number of work-study students working at the same time, might ask the student to work remotely, etc.

Updated July 28, 2020  

Can my student defer performance scholarship money if they decide to take a gap year or take classes remotely?  
Yes, a student can defer their performance (academics, athletics, music, art) if they decide to take a gap year. The merit-based scholarships cannot be guaranteed, however, if the student takes classes at another institution during the break and then transfers back to JBU. If a student takes a semester off there may be loan implications. Please contact the financial aid office for more information.

Updated July 28, 2020