Interlibrary Loan FAQs

How do I register for interlibrary loan?

Go to First Time ILLiad User, click the button at the bottom of the page, and complete the form.

Screenshot of ILLiad logon dialog highlighting the link for new users.

Note: If you get to ILLiad by clicking on the “Request By Interlibrary Loan” link in a JBU database, click on the “First Time Users” link underneath the ILLiad Logon.

For most library resources you can login using your JBU username and password without completing additional registration, but ILLiad requires you to complete the registration form before you place your first request. We recommend that you select a different password from your regular JBU password and record it somewhere that you can find it later.

How do I request material through interlibrary loan?

Most JBU Library databases have “Request by Interlibrary Loan” links for items that are not available in full text. When you click on that link, it will take you to ILLiad and automatically fill in the request form with information about the item. Review the form and make any necessary corrections, then click on “Submit.”

You can also fill in a request form manually by logging into ILLiad and entering information about the item you want in a "New Request" form.

Is there a limit on ILL requests?

There is no preset limit for JBU students, faculty, or staff. We encourage you to make liberal use of ILL for both academic and personal interests.

You should be aware that if you submit a large number of requests all at once, there may be a delay in processing all of the requests. You may wish to prioritize your requests before submitting them so that we can get the most important materials for your project as promptly as possible.

How long does it take for interlibrary loan materials to arrive?

It depends on how long it takes the library that owns the material to provide it to us. Journal articles usually come very quickly – typically in 1-3 business days. Books, because they must come through the mail, can take 1-2 weeks for on-campus students and 2-4 weeks for distance students.

How do I receive my requested articles?

When your article is available, you will receive an email with a link to your ILLiad account where you can login and download the article. Click on “Electronically Received Articles” under the “View” section of the menu on the left side of the screen.

Articles will disappear 30 days after delivery. Be sure to download the article and save it to your own device or network storage space before then. Once you’ve downloaded an article, you can keep it indefinitely.

How do I receive my requested books?

For most patrons, your books will be held for you at the library circulation desk. You just need to come by any time the library is open and pick them up.

For distance students and distance instructors only: we can mail you books or other items borrowed from our partner libraries. There is no charge for you to receive the book, but you are responsible for the cost of shipping it back to us when you’re done. Please note that because physical items ordered through interlibrary loan must be mailed from the owning library to us and then forwarded to you, it can take 2+ weeks for you to receive them. You may wish to inquire with your local libraries to see if they provide interlibrary loan, because they may be able to offer you faster service than we can.

How long can I keep books that I get from interlibrary loan?

The loan period for a book borrowed from another library is set by the library that owns the book. It may be significantly different from the loan period for regular library books — either shorter or longer. Please pay attention to the due date on the book band and contact the ILL librarian (; 479-524-7276) promptly if you think you might need to request a renewal.

We cannot promise that you will be permitted to keep a book for an extended time, so be prepared to take notes to gather the information you need by the book due date, even if your assignment is due later. 

Can I renew interlibrary loan books?

This is determined by the library that owns the book. Contact the ILL librarian (; 479-524-7276) to request a renewal. If you get an email that your renewal has been denied, please return the item promptly.

Is there any cost for interlibrary loan?

ILL service is provided to JBU students, faculty, and staff at no cost to you. The library covers the costs involved in borrowing the item, so we just ask that you make sure to download or pick up your ILL items so that the time and expense invested in getting them for you is not in vain.

On very rare occasions, the cost of borrowing an item may exceed our budgeted allowance, in which case we might contact you and ask whether you want to pay for the overage or cancel the request. We will not borrow items that involve a cost to you without your prior approval.

For patrons who are not affiliated with JBU (Pastors, Special Scholars, General Patrons), we reserve the right to assess a nominal charge for interlibrary loan transactions. If you have one of these types of library cards and need interlibrary loan service, please contact the ILL librarian (; 479-524-7276).

If you are late returning an ILL book, an overdue fine will be assessed. If you lose or damage an ILL book, you will be required to pay for a replacement according to the owning library's policy.

I got an email telling me I have to pick up my item at the circulation desk, but I can’t do that because I don’t live anywhere near Siloam Springs! What do I do now?

This can happen if you accidentally order a physical book when you thought you were ordering an electronic resource, and/or if you’re incorrectly identified in our computer system as a local student instead of a distance student. Contact the ILL librarian (; 479-524-7276) and we’ll sort it out. You’ll have a few options:

  • If you just need a part of the book (e.g., one chapter), we can probably scan it for you and deliver it to your ILLiad account. (You must be able to identify the specific part of the book that you need to request this service.)
  • We can send you the book in the mail.
  • If you don’t want the item anymore, you can cancel the order. You may also wish to consult with a research librarian for help finding alternative resources that might be available to you from our electronic collections.

ILLiad isn't accepting my password. Can you look it up for me?

No, we have no way of looking up passwords. You can use the "Forgot Password?" link on the ILLiad Logon page to reset your password instead. Please do not create a new account if you have trouble logging into your existing account; reset your password or contact the ILL librarian (; 479-524-7276) for help.

ILLiad passwords do not automatically update when you change your JBU password, so if you used your JBU password when you registered for ILLiad and have since changed it, try your old JBU password (if you remember it). 

What's a dissertation, and what happens if I request one through ILLiad?

Dissertations and theses are major research projects – usually book-length – written by students who are completing master's or doctoral degrees. They tend to be highly technical and are written for an expert audience. Many library databases list dissertations together with peer reviewed journal articles as academic literature; they are usually identified by a special icon that indicates the document type. While recently-written dissertations are increasingly available freely online from institutional repositories (check Google Scholar), dissertations can often be difficult to borrow and can incur substantial fees to the borrowing library.

For these reasons, as well as the high number of dissertations that are requested but never picked up, requests for dissertations placed by undergraduate students will not normally be filled by JBU's ILL department. You will receive an email notifying you that your request cannot be filled. If you believe a dissertation is truly vital to your research project, you may be able to purchase a copy from Dissertation Express or Theological Research Exchange Network. You are advised to consult with a research librarian and/or your instructor about appropriate sources for your project.

For faculty and graduate students, requests for dissertations and theses will be processed according to the availability of the desired document. If we are not able to obtain the dissertation you seek through ILL, you may be able to purchase it through the links above.

Are there any other types of resources that I can’t get through interlibrary loan?

While ILL provides access to millions of resources held at libraries around the world, there are some categories of material that can be difficult or impossible to obtain. These include:

  • Books published within the past year (Faculty: if you believe a new release would be valuable for students, please submit a book recommendation card [requires login].)
  • Ebooks (however, we can request the print version of the same title, if it exists in that format)
  • Market research reports
  • Textbooks
  • Archival materials
  • More than 3 or 4 articles from the same journal (especially if it’s very recent)
  • Books that were self-published or published outside of North America or Europe
  • Books that are held by very few network libraries (the item entry in OneSearch shows how many libraries worldwide hold each book)

Feel free to request materials even if they fall in these categories and we’ll see what we can do, but be aware that we may have to notify you that we are unable to fill the request.

Most of the time, if we can’t get the exact item you requested, we can help you find other alternatives that will meet your research needs. Contact a research librarian for advice about alternative resources.

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