FAQ for Library Service Spring/Summer 2020

Is the library open?

Face to face library services are suspended until further notice. When we are able to reopen, service hours will be posted on the library webpage.

For information about when the first floor of the library space will be open for local users who need to use the computers or visit the Help Desk, see the IT Help Desk page. 

The digital library is always open. See Resources for All Subjects to access databases and ebooks. See Login Instructions for details on how to access library materials online. Ask a Librarian if you need assistance with online library resources. We reply to emails during business hours, Monday–Friday.

How do I log in to library resources remotely?

This page gives step-by-step instructions for logging in to library databases, catalog, and ILLiad (interlibrary loan platform), as well as tips for solving common problems. 

How do I download library ebooks?

You may find that it's easiest just to read the ebooks in your internet browser, but if your internet access is limited or you otherwise need offline access, you will find details on your download options here.

What if I still had books checked out when I left in March?

Books checked out to students, staff, and adjunct faculty have had their due dates extended until August 31, so you can just bring your books back with you when you return for the fall semester.

If you are not returning to JBU, please e-mail us for instructions about returning your books by mail.

If you still have interlibrary loan books in your possession, please contact the ILL librarian for further instructions.

Can I still use interlibrary loan?

For articles and book chapters, yes. Interlibrary loan service continues. (Requests may take a little longer since many of our partner libraries are limiting or suspending service.)

We will not request books or other physical media for students after March 13. Please contact a research librarian for assistance identifying alternative materials that may meet your research needs. 

Many libraries nationwide are still closed or have limited their interlibrary loan services. Any book loan requests that were made prior to students leaving campus will be cancelled and returned to the lending institution. Faculty may still make book loan requests but should be aware that they may not be filled or will take longer than normal to fill.

If you have questions about interlibrary loan, you can contact the ILL Librarian

How do I get materials from the JBU library?

The good news is that nearly 75% of JBU library's books and more than 90% of our journals are already available to you fully online through our website. Use the resources for all subjects page and/or the ebook collections (especially our two biggest collections, ProQuest and EBSCO) to find quality sources. 

But if you discover that you need something that JBU only has in print, you can request scans of selections from materials for digital document delivery. This does not apply to whole books, but if you need an article from a reference work or periodical or a chapter from a book, we can provide it to you digitally. You will need to identify the portion needed, the more precisely the better. (TIP: If our catalog doesn't give sufficient detail to figure out which part of a book you need, looking at the previews in Google Books or Amazon may help. Finding the item you're looking for in the bibliography of another book or article can also help.) Use your ILLiad account to enter the information about the document you need in a New Request form. Contact a research librarian if you need help with this process.

What if I need help finding library materials for my assignments or using library online resources?

Contact us by e-mail for assistance with library research or resources. Summer reference hours are 9 a.m. to 5 p.m., Monday through Friday. We will reply as soon as possible during those hours; requests after hours or on weekends will normally be answered the next business day.

Are there other online resources that I can use while I'm unable to visit the library?

Many major publishers made their materials free online in Spring of 2020 to help students finish the school year. Here is a list with links to some of these materials. Note that end dates vary and many of these materials will disappear back behind a paywall over the course of the summer. As always, pay attention to the criteria given by your instructors for appropriate sources for your assignments.

Can I still get help from the Writing Center?

See the Writing Center website for hours of summer online-only service.  See the Writing Center how to guide for details on using the online consultation software. 

What happened to the coffee?

As a public health precaution, we have removed the Keurig from service for the time being. 

Last Updated 6/1/2020

See Campus-Wide Update Page for the Latest Information