Community Counseling Clinic Administrative Assistant - Siloam Springs

Posted 10/12/2021

Position summary

The Community Counseling Clinic Administrative Assistant – Siloam Springs is the primary administrative support for the John Brown University (JBU) Community Counseling Clinic in Northwest Arkansas (CCC-NWA), with responsibility for a wide variety of processes related to clinic operations, scheduling, billing and collections, and customer service.  This position supports JBU’s Department of Graduate Counseling (DGC) in the training and oversight of counseling students placed at the CCC.  This position reports directly to the DGC Clinical Coordinator.  The primary office for this position is at the CCC-NWA in Siloam Springs, AR.  The hours of operation for the CCC-NWA are 2pm - 7pm on Tuesday, Wednesday, and Thursday.    


  • Front Desk Assistant – duties:

    • Manages and provides clinic reception services, both in person and tele/electronic.
    • Manages clinical paperwork, storage, and filing.
    • Manages billing, fee collection, and financial transactions/reports.
    • Manages and provides clinic communications, both in person and tele/electronic.
    • Manages the clinic schedule, for both clients and trainees/students.
    • Manages clinic recording system.
    • Oversees and ensures clinic cleanliness, including seasonal clinic décor.
    • Monitors and purchases clinic supplies as need.
    • Maintains client refreshment station.
    • Manages clinic opening/closing procedures.
    • Assists and supports the Clinical Coordinator in other duties as assigned.

Weekly Time Allocation 

  • 15-17 hours per week on average


  • The position will report to and is supervised by the DGC Clinical Coordinator.

Education and Certification

  • Minimum - High School diploma; BA preferred.


  • A minimum of one year of administrative support, secretarial experience, and/or customer service work.
  • Experience in medical/clinical settings is preferred.

Skills Required

Strong administration skills, including planning, organizing, assessing, and revising systems, processes, and procedures.  Keyboarding skills are required. A working knowledge of word processing and spreadsheet applications is required. A working knowledge of or the ability to learn and use database applications, the web content management system, the administrative business system or enterprise resource planning system, and other systems or applications that may be used within the University or department is required. The ability to operate and troubleshoot electronic office equipment, computers, and peripherals, maintain moderately complex filing systems and records, and make mathematical calculations is required. Effective verbal and written communication skills are required. The ability to train, assign work, and review the work of full- and part-time employees and student workers is required. The ability to maintain departmental financial records and accounts and prepare financial reports is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Personal Qualities

An organized, timely, dependable, and hard-working individual who can balance administrative tasks with personal/relational interaction.  Must possess an internal drive to achieve departmental benchmarks related to the position, while being a positive influence on peers, students, and external constituents/site supervisors.  Must be a team player with a servant attitude who is committed to excellence and ongoing personal growth (professionally and spiritually).  Must commit to the Articles of Faith, Mission and Objectives of John Brown University while being a role model for others through the active demonstration of a Christian faith in both personal and professional contexts.

Physical Demands and Work Environment

While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually minimal.


JBU desires to increase the diversity of its faculty, staff, and students to honor how all humans are created in the image of God, to reflect better the diversity of the Kingdom of God, to further our Christian commitment to justice, and to increase the quality of our educational experience. JBU is pursuing the goal of teaching and working in a multicultural environment and strongly encourages applications from ethnic minorities and women. For more information, visit our diversity webpage

The employee is expected to adhere to all University policies.

More Information About JBU

Information describing the university is available on-line.


Please complete the application and then upload it along with your resume and cover letter to the "Upload Your Documents" page. Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.‚Äč 

Contact Information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7197

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