Technology Questions

Coronavirus FAQ - Technology

Students

How do I get help with technology and tools for class? 
Visit our online portal at help.jbu.edu and sign in to search for solutions or submit a ticket.  You can also email us at help@jbu.edu and call or text 479-524-7256.

What about my course that requires face-to-face, hands-on interaction?
Please contact your professor regarding alternate plans for the course.

How do I use Zoom and other online technology?
Please follow the Zoom tutorial within Blackboard or contact the Help Desk.

What if I have other questions about technology?
Please visit our online portal at help.jbu.edu where we have made several FAQs and solutions available to you.  Make sure to sign in with your JBU username and password to access the full range of information.

 

Faculty and Staff

May I still come to campus to use technology? 
Yes, you may use technology within your office and in designated buildings and labs. Classroom technology usage is limited to minimize sanitation and cleaning on campus. 

What if I don't have the technology required to teach?
Contact Kim Johnson in ATLAS or the JBU Media Lab to check out equipment. Contact the Help Desk for assistance with technology.