Student Guide - Student Services

Student Services

Scholarships, Assistantships and Fellowships

A limited number of graduate assistantships, scholarships and/or fellowships are available each academic year to eligible applicants.  Applicants for all programs must have completed the application process and be officially admitted into graduate studies at JBU.  For more information, click here: Fellowships and Assistantships

Services for Students with Disabilities

The Director of Student Support Services works with students and instructors to arrange appropriate assistance in learning and physical access. Students having documented disabilities are encouraged to contact the Director, Mr. Jarrod Heathcote,, or 479-524-7464.  The Office of Academic Assistance and Student Support Services is located on the Siloam Springs campus, 2000 W. University Street, Siloam Springs, AR  72761 in the Learning Resource Center (LRC).


  • Located on the JBU campus in the Walker Student Center
  • Open 8:30-5:00 Monday through Friday
  • Open Saturdays only during special events on campus (i.e. Homecoming, Commencement, etc.)
  • Books can be ordered through the JBU bookstore by clicking here: JBU Bookstore  
  • Feel free to call any time you have questions or need assistance at (479) 524-7195
  • Make financial arrangements in advance with the Business Office to use credit on a student account for purchasing books.

Student Financial Services

Student Financial and Cashiering Services manage the billing and collections of student accounts. For questions regarding student account processes or to contact the graduate student account representative, visit Student Account Services.

To understand how to make payments please go to: How to Make a Payment

Financial Aid Office

This office is your source of information concerning financial aid. If you are having a problem with finances or have any questions related to financial aid, talk with the financial services specialist or any member of the financial aid staff. Their toll-free number is (888) 849-3503 or (479) 524-7102.

Graduate Christian Fellowship

Graduate Christian Fellowship (GCF) is a ministry designed for all graduate students, regardless of their particular program of study. Watch for opportunities to get together to explore issues of life and faith. Call the Office of Christian Formation at (479) 524-7461 if you have questions.

Participation in Undergraduate Campus Events

Graduate students are full members of the JBU community and are encouraged to participate in campus events and activities.  However, some campus events are supported in whole or in part by the General Fee paid each semester by all traditional undergraduate students in addition to their tuition.  Therefore, since graduate students do not pay the undergraduate General Fee, graduate students may not be eligible to participate in some undergraduate activities or receive the undergraduate student discount at some events.

Health Services

TB Documentation:  Due to an Arkansas Law, Act 96 of 1913, John Brown University must require all incoming students who were born or have lived for longer than 6 months in countries where Tuberculosis is endemic to show documentation of a negative TB skin test (done within six months of the school term) or documentation of a negative chest x-ray and treatment if TB skin test was positive. If you have not completed one of these forms, please contact the Graduate Studies Office.

MMR Documentation: The Arkansas Department of Health requires John Brown University to document that incoming graduate students have met the state’s requirement of having received one (1) dose of the MMR vaccination. In order to be compliant, a record of the student’s MMR immunization needs to be provided.  There are four types of acceptable records, showing the date the MMR was received:  1) a doctor’s record signed by a physician, 2) school immunization records, 3) military immunization records, or 4) a record from the state’s health department.  This needs to be received within thirty (30) days after your acceptance into a graduate program.  Previous JBU students may already have records in place, please confirm this with the nurses’ office at 479-524-7320 or

Possible exemptions to presenting a record of these immunizations include the following.  A student born prior to 1957 is automatically exempt.  A student can apply for a medical, religious, or philosophical exemption from the Arkansas Department of Health.  It is preferred that students email the Arkansas

Department of Health at for the forms.  This process must be done annually before the fall semester.  A copy of the “letter of exemption” must be sent to JBU’s Health Services each year.  There is a good deal of paperwork associated with these exemptions.  A student filing for an exemption may ask the state to issue a letter stating that they are in process of filing for an exemption. John Brown University can hold that in our records until the exemption is official. 

If a student does not follow through with providing acceptable documentation of MMR immunization records or exemption, a hold will be placed on the student account and that student will be unable to register for courses for future semesters until the records are received and approved.

Counseling Services

Graduate students in need of counseling services may call 479-524-7259 for the names of Counseling Practices that provide counseling specifically for JBU students. 

Enrolled graduate students in Northwest Arkansas have access to the JBU Student Counseling Center on the main campus in Siloam Springs.  Appointments can be requested by email or by calling 479-524-7251.

Parking Sticker

Graduate students attending classes on JBU’s Siloam Springs campus or visiting there regularly need parking stickers. Graduate students will not be charged for this sticker.  You can obtain one by registering online on the Campus Safety webpage: Campus Safety

If you do not go to the Siloam Springs campus regularly but need to visit for any reason between 8:00 a.m. and 5:00 p.m., you will need to request a temporary parking permit from the administrative assistant for your program area.  The assistant will email you a temporary permit that you will print and display on your dash to avoid citation.

Walton Lifetime Health Complex

Contact the WLHC at (479) 524-7311 regarding services and guidelines; or visit it on the web: WLCH   

Graduate students need only show their ID.  Family members over age 14 may get their own Health Complex ID cards by contacting the WLHC at (479) 524-7311.

Facilities and Classroom Locations

Siloam Springs Campus: Learning Resource Center (LRC), Soderquist Business Center (SBC), Walker Student Center (WSC), and other campus buildings:

2000 West University Street
Siloam Springs, AR 72761

The Rogers Center:

2807 Ajax Avenue, Suite 200
Rogers, AR 72758

Counseling Education Center at Fort Smith

1401 S. Waldron Road, Suite 104
Fort Smith, AR  72903

(Please do not park in the spaces directly in front of the other businesses in at the Fort Smith Center. These businesses have asked us to leave these spaces open.)

Counseling Education Center at Little Rock

John Brown University Little Rock Center
10816 Executive Center Drive, Suite 100
Little Rock, AR 72211

JBU Library Services

For more information, visit the JBU Library Services website.

Information Technology Services at JBU

Public Computing Services

To provide for the computing needs of all JBU students, Information Technology Services (ITS) operates a number of general-purpose labs and some specialty labs. These labs are all interconnected with a high-speed network (Eaglenet) and Internet access. They supply the hardware and software you will need for completing class assignments. There are three general purpose labs plus a fourth lab in the Library (open all day and evening M-F and evenings on Saturday and Sunday) on the JBU campus in Siloam Springs. There are also labs available at the site locations in Rogers, Fort Smith and Little Rock.

Windows operating system

Microsoft Office for word processing, spreadsheets, databases, presentation, email, and web browsing.

Microsoft Visual Studio for programming languages

B&W and Color Laser printing (for a small fee; campus labs)

Image Scanning

You will automatically be given a network account and an email address along with file space on the network for storing class work. You can access your email and network files from any lab computer or from your own home or work computer.

Wireless Network

JBU operates a number of wireless “HotSpots” that make it possible for you to have access to the network when working in the Library, the Walker Gathering Place, and a few other areas on JBU campus. To use the wireless network, you will need at least an 802.11b compatible wireless network adapter in your portable computer.

Internet Access

The Internet has become an important and popular resource for research, communication, and recreation. JBU provides high-speed Internet access via dedicated T-1 lines. All lab computers can use this service.

In accordance with the JBU lifestyle expectations, access to the Internet is monitored and filtered to limit access to pornographic and other sites portraying sexual activity. The technology for filtering is not 100% effective, so you will still be expected to exercise good judgment in your use of this powerful tool.

For more information, contact the Help Desk at (479) 524-7256, by email at  More details are available on the Eaglenet web site:

Career Resources

The JBU Career Development Center is available to provide assistance in job transitions through career counseling, editing resumes, occupational testing, mock interviews and assisting you in the use of general career tools.  For more information, click here: Career Resources