Information Technology Services
The mission of the Information Technology Services Division is to enhance the communication, teaching and learning processes at John Brown University by effectively and efficiently addressing the dynamic information needs of the University community.
ITS is committed to serving the academic and administrative computing needs of the University. We operate the Help Desk and public computing labs. We coordinate the purchasing of University technology equipment and services.
We are committed to providing information technology solutions that align with University goals and objectives. We will partner with you to design and develop appropriate systems that provide access to the information you need.
Services provided by ITS include:
Instructional Services
- Centralized Help Desk
- Training
- Student computer labs
- Software licensing
- Faculty, Staff and Student Media Equipment Checkout
- Media Lab with supplies for class projects
Technical Services
- Technical support staff
- Hardware and software troubleshooting and repair
Network Services
- Network infrastructure
- Application servers
- Internet bandwidth management
Application Services
- Campus intranet services
- Departmental systems analysis and design
- Application development
The ITS Help Desk is a focal point for computing questions at JBU.
Whether you’ve got a printer that won’t print or just need
advice about purchasing new equipment or software, call 479. 524.7256
(extension 7256 on campus) for quick, courteous assistance.
The Help Desk is staffed from 8:00 am – Noon and 1:00 pm –
5:00 pm Monday – Friday. Email: help@jbu.edu