Position summary


The Admissions Counselor is responsible for the recruitment and enrollment of prospective adult students into the graduate and degree completion programs at John Brown University’s Fort Smith Center. John Brown University offers three degree completion programs in Fort Smith: B.S. in Organizational Management, and fully online B.S. programs in Business Administration and Liberal Arts. Graduate programs at the Fort Smith Center include Master’s degrees in Business Administration, Leadership & Ethics, and Clinical Mental Health Counseling, Marriage & Family Therapy and School Counseling.


Role Qualifications

  • Strong ability to create goodwill with staff, faculty, and students; servant attitude
  • Highly-developed ability to generate goodwill with prospective adult students and other professionals in the community
    Team player
  • Ability to work flexible schedule; some evenings and possibly some weekend work needed, including occasional travel
  • Commitment to the Articles of Faith, Mission, and Objectives of the University; and desire to be a role model for students by demonstrating an active Christian faith in personal example and in work-related responsibilities


Position Responsibilities 

  • Follows up with program inquiries within 24 hours of receipt. Details degree requirements and enrollment processes and outlines next steps. Is knowledgeable of adult offerings and services related to unique adult market. Assists students in making informed decisions before application and enrollment.
  • Conducts student appointments to identify students’ educational goals and disseminate program information and entrance requirements for both graduate and degree completion programs available both in Fort Smith and online. Is knowledgeable about the evaluation of transcripts and other sources of credit hours (i.e., testing, military credit, credit for prior learning).
  • Provides enrollment counseling from point of inquiry until enrollment. Details financial obligations and works as liaison with student services on campus. Assists students in obtaining necessary hours for admission and follows up to determine enrollment eligibility.
  • Manages the flow of information to inquiries and applicants. Maintains detailed electronic files outlining the contacts that have been made and the information that has been provided to prospective students. Ensures that all application forms, reference forms, financial aid applications, fees, transcripts, and credit evaluations are submitted and documented.
  • Uses professional knowledge and perspective to relate to new and potential students to establish rapport and add to the student experience.
  • Serves as external corporate relations contact as the face of the Fort Smith Center.
  • Attends and presents information to prospective students at evening information sessions.
  • Willingness to host and contact prospective students during pre-scheduled call nights.
  • Provides systematic, consistent and effective communication with potential students via telephone, email and/or in person.
  • Will provide support for future degree programs in the Graduate School and Degree Completion Programs, as needed.

Essential Skills and Experience

  • At least 2 years of experience in sales or related field, preferably in an education or business environment
  • Self-motivation and discipline to regularly set and achieve goals
  • Excellent organizational, interpersonal and networking skills – including large groups as well as individuals
  • Ability to maintain a high level of poise and professionalism in all circumstances
  • Must possess a high-level of independence in accomplishing the responsibilities of the position with limited supervision



  •  Bachelor’s degree required; Master’s degree preferred.


Reporting to this position

  •  No direct reports.

Physical demands and work environment

  • Physical demands: While performing the duties of this job, the employee is regularly required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: The noise level in the work environment is usually minimal.


About JBU

Information describing the university is available on-line.



Please complete the application then email it along with your resume and cover letter to jobs@jbu.edu. Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.

Contact Information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7223
e-mail: jobs@jbu.edu