Technical Support Specialist

Posted 09/23/2016

Position summary

Responsible for client technical support and other specialized tasks in support of teaching and learning, administrative functions, and overall information technology initiatives of the University.

Role Qualifications

  • Strong ability to create good will with students, faculty, and staff; servant attitude.
  • Ability to analyze and effectively diagnose problems and generate ideas for potential solutions.
  • Keeps abreast of developments in computing and technology in higher education and enterprise environments.
  • Strong organizational skills; adaptable.
  • Commitment to the Articles of Faith, Mission, and Objectives of the University; Desires to be a role model for students by demonstrating an active Christian faith in personal example and in work-related responsibilities.

Position Responsibilities 

  • Diagnoses and repairs hardware and software problems, troubleshoots by phone or in person for all University entities.
  • Prepares documentation when appropriate; Maintains records in automated work tracking system and knowledgebase.
  • Utilizes software imaging systems and other management tools to configure and implement computing systems.
  • Works closely with department team members to provide technical support for technology systems as directed.
  • Attends regularly scheduled team meetings.
  • Other duties as assigned.

Essential Skills and Experience

  • Two or more years of PC and/or Macintosh hardware and software troubleshooting experience.
  • Good written and oral communication skills.

Preferred Skills and Experience

  • Experience working in enterprise network environments.
  • Experience with software imaging systems.

Additional Desired Skills and Experience

  • Social media management: experience managing, creating, and analyzing content for Facebook, LinkedIn, Twitter
  • Writing/blogging or editing skills


  • High school graduate required.  Bachelor’s degree in related field preferred.

Reporting to this position

  • No direct reports.

Physical Demands and Work Environment

  • Physical demands:  While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment:  The noise level in the work environment is usually minimal.

The employee is expected to adhere to all University policies.

About JBU

Information describing the university is available on-line.


Please complete the application and then email it along with your resume, cover letter and portfolio of work examples to Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.


Contact Information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7123


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